---
title: "How to use SophIA in a customised way for a patient’s request?"
url: "https://help.tmhsuite.com/en/article/18d718cc-6755-4f77-8a68-2f5797b65dda"
language: "en"
last_updated: "2026-04-23T14:50:51.740Z"
---

# How to use SophIA in a customised way for a patient’s request?

If your query is related to a specific patient, you should access **SophIA via the patient’s account**, as:

●     SophIA will have access to the **patient’s available information**;

●     it will help you **organise and analyse the case more effectively**;

●     interactions will be **saved within that patient’s history**.

This allows you to keep all case information **organised and linked to the same clinical context**.

**Usage advice:** To ensure SophIA becomes your best partner from the very start, provide context. When starting a new case, try **uploading the medical history or previous assessments**. Having this reference frame allows SophIA to provide you with much more customised, thorough and useful responses for your decision-making.

You can access the patient’s case in two ways:

### **Accessing SophIA from an appointment:**

![](https://cdn-assets.productfruits.com/5be31313-a917-448f-9b2d-404693637c3e)

When a patient makes an appointment request, it will appear in your **TMH Suite calendar** for you to manage. When reviewing the request in the calendar, you will see **a** **star symbol** **next to the patient’s name**. This icon corresponds to **SophIA****.**

By clicking on this symbol, you can access SophIA directly to work with the information relating to that patient.

### **Accessing SophIA from “Patients”:**

If you wish to use SophIA for **a specific patient**, but the patient has not requested a new appointment and **is already saved** in your TMH Suite calendar, you can also access the tool from their file.

To do this, go to the **“Patients”** section within your **TMH Suite** calendar. There you will find **a list of all your patients along with their details**.

By clicking on a patient’s row, you will access **their personal file**. In this section, you can view:

●     their **patient details**;

●     the **queries made with SophIA** relating to that patient;

●     their **assessments.**  
  

![](https://cdn-assets.productfruits.com/9c58e71f-dc50-422b-b07c-d8193752bbaa)

Within the patient’s file, **on the right-hand side of the screen**, you will find the “AI queries” option, which you can use to make queries relating to that specific patient.

Thus, all interactions will be **linked to the patient’s record**, hence making it easier to organise clinical information.

* * *

For patient-related queries, access the tool via their profile to make use of their information, improve analysis and keep everything organised within the same clinical context.

![](https://cdn-assets.productfruits.com/7c2bcbf9-8245-46d1-8567-634c0533741c)