---
title: "How to contact a patient from TMH Suite"
url: "https://help.tmhsuite.com/en/article/how-to-contact-a-patient-from-tmh-suite"
language: "en"
last_updated: "2025-08-07T06:31:06.869Z"
---

# How to contact a patient from TMH Suite

**TMH Suite** makes it easy to access your patients' contact information, so you can reach out to them via **email** or **WhatsApp**. Depending on your plan, the platform also sends **automatic appointment reminders**. Here’s how it works:

##  **How to contact your patients**

### **✉️ By email**

1.  Log in to your TMH Suite account.  
     
2.  Go to the **“Patients”** section.  
     
3.  Find and select the patient you want to contact.  
     
4.  Click on their email address to open your preferred email manager.  
     

###  **By WhatsApp**

1.  In the **“Patients”** section, locate the patient.  
     
2.  If a telephone number is registered, click on it.  
     
3.  You’ll be redirected to:  
     

-   **WhatsApp Web**, if you're using a computer.  
     
-   The **WhatsApp app**, if you're on a mobile phone or tablet.  
     

4\. A chat with the patient will open, ready for you to start typing.  
 

![](https://cdn-assets.productfruits.com/67efe02c-299a-4f17-ae5f-28d10f061188)

###  **If the patient is not registered**

1.  Go to the **“Patients”** section.  
     
2.  Click on **“New patient”** (top right).  
     
3.  Fill in the basic information details.  
     
4.  Once created, you’ll be able to view their contact information in your patient list.  
     

 **Tip:** Double-check that the **email** and **telephone** are correctly entered to ensure seamless communication.

![](https://cdn-assets.productfruits.com/0ef888aa-d523-472b-b2e6-5f4d8a419d71)

## **About appointment reminders**

Currently, **TMH Suite does not offer the option to customise appointment reminders** (for example, editing message content or selecting alternative delivery channels). However, **important communications are sent automatically to patients**, depending on your communication channel and current plan:

#### **Automatic email communications (included in all plans):**

-   Appointment confirmation is sent at the time of booking.  
     
-   An automatic reminder is sent before the appointment date (typically 48 hours in advance).  
     

These email notifications are **always** delivered, regardless of your plan.

#### **Automatic WhatsApp communications (available only on the Premium Plan):**

-   A message with appointment details is automatically sent via WhatsApp, **48 hours before** the session.

![](https://cdn-assets.productfruits.com/6721500a-d5cd-4788-bc7a-58fa9b0ad358)

⚠️ If you’re using the **Free Plan** or **have used all available WhatsApp credits** under the Premium Plan, **these messages will not be delivered.**  
We are currently working on an alternative that will allow appointment reminders to be sent automatically via **SMS**.

 [Upgrade to Premium](https://app.tmhsuite.com/en/account/plan) to activate WhatsApp reminder function.

If you need to reach out manually, you can always contact your patients from the **“Patients”** section.

If you have any questions, visit our **Help Center** or reach out to us via **chat**. Thank you for choosing **TMH Suite**.