---
title: "How to reply to patient requests?"
url: "https://help.tmhsuite.com/en/article/how-to-reply-to-patient-requests"
language: "en"
last_updated: "2026-06-16T08:13:59.372Z"
---

# How to reply to patient requests?

The Inbox allows you to quickly reply to patient requests from a single location.

### **Reply to contact requests**

From the **Reply** action, you can contact the patient via

●       e-mail;

●       WhatsApp.

The platform will automatically open the selected channel using the patient’s details.

#### **Reply by e-mail**

When you select the e-mail option,

●       your default e-mail client will open;

●       the patient will automatically appear as the recipient.

#### **Reply via WhatsApp**

When you select WhatsApp,

●       a chat with the patient will open automatically.

### **What happens when you reply to a request**

When you start a reply via e-mail or WhatsApp,

●       the request automatically changes to Managed status;

●       it will disappear from the Pending view.

The update happens automatically in real time.

### **Mark a request as managed**

Requests of the following kinds:

●       Contact

●       Suggestion

can be manually marked as Managed directly from the inbox.

On desktop

The button will display the text:

●       Mark as managed

When performing this action,

●       a confirmation message will be displayed;

●       the item will disappear from the corresponding view.