---
title: "Manage requests from the Inbox"
url: "https://help.tmhsuite.com/en/article/manage-requests-from-the-inbox"
language: "en"
last_updated: "2026-06-17T08:23:22.848Z"
---

# Manage requests from the Inbox

The TMH Suite **Inbox** allows you to manage requests, appointments and messages from a single location.

With this feature, you can save time on administrative tasks, reply more quickly to your patients and manage pending requests much more efficiently.

![](https://cdn-assets.productfruits.com/c7b19eec-465a-42e4-9e3f-00ef5dfeea40)

### **What can you manage from your Inbox?**

From the **Pending** view, you can act quickly on different kinds of requests:

![](https://cdn-assets.productfruits.com/e85aea27-bbc5-4fa2-93f4-c638dea15a75)

Pending appointments

●       Confirm appointments

●       Review details

●       Request payment upon confirmation

Contact requests

●       Reply by e-mail

●       Reply via WhatsApp

●       Mark as managed

Suggestions

●       Book an appointment directly

●       Mark as managed

Everything is managed with a single click.

### **Quick actions from the inbox**

Quick actions are displayed directly above each request:

The request date is temporarily replaced by the available actions to allow for faster management.

Available actions

Appointments

●       Confirm

●       Review

Contact

●       Reply

●       Mark as managed

Suggestion

●       Book appointment

●       Mark as managed

### **Benefits:**

The new Inbox helps you to

●       save time on administrative tasks;

●       reply more quickly to your patients;

●       centralise request management;

●       reduce unnecessary steps;

●       improve appointment and contact tracking;

●       increase the conversion rate of requests into confirmed appointments.

All from a single section integrated into your daily routine.