---
title: "Request statuses in the Inbox"
url: "https://help.tmhsuite.com/en/article/request-statuses-in-the-inbox"
language: "en"
last_updated: "2026-06-17T08:27:46.536Z"
---

# Request statuses in the Inbox

The Inbox organises requests by status to help you better manage your daily activities.

![](https://cdn-assets.productfruits.com/e85aea27-bbc5-4fa2-93f4-c638dea15a75)

### **Available statuses**

#### **Pending**

Include all requests that still require action:

●       pending appointments;

●       contact requests;

●       suggestions.

#### **Managed**

Includes all requests that have already been processed or completed.

For example,

●       confirmed appointments;

●       contacts replied to;

●       suggestions turned into appointments;

●       requests manually marked as managed.

### **Real-time updates**

The Inbox updates automatically when a request changes status.

Example

If you are viewing Pending and a request changes to Managed,

●       the item will automatically disappear from the view.

Similarly,

●       if an item is no longer managed,

●       it will automatically disappear from the Managed view.

### **Confirmation messages**

When a request changes status, a temporary confirmation message will be displayed.

This message

●       will disappear automatically after a few seconds;

●       can also be closed manually.

These notifications help to quickly confirm that the action has been carried out successfully.