Frequently Asked Questions
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Frequently Asked Questions
What's New
Go back to application
My Account
Schedule
How do I sync with my Google Calendar?How can I cancel or modify an appointment?How to Access the List of Pending AppointmentsSet up my opening hours and availabilityIs it possible to apply discounts to appointments?How can I request advance payment for a session?How to contact a patient from TMH SuiteCan I hide services?Is it possible to have a single agenda for a centre?How to set up my public agenda?How to create an appointment in the TMH Suite agendaHow can I send my availability to a patient?I can’t confirm or charge for an appointmentIs it possible to block the patient's appointment time without recording sensitive data?How to confirm or modify an appointment?The appointment doesn’t have a video call link, or the link doesn’t workBlocking Appointments Requested by Patients in Your CalendarDuplicate Appointments in Google CalendarCan I edit the link for an online appointment?Can confirmed appointments be edited?How to add TMH Suite to your mobile home screenHow do I block my agenda during the holidays?
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Extra Help

How can I request advance payment for a session?

Requesting payment for an appointment in TMH Suite is straightforward.
You have two easy options:

  • Create a new appointment in your calendar as usual.
  • Alternatively, click the ‘Request Payment’ button within any existing calendar event.

⚠️ Important:
 Before sending a payment request, make sure you’ve set up at least one payment method under ‘Manage Account’ > ‘My Payments Settings’.

⚠️ This feature is only available with the Premium Plan.
 Subscribe here to unlock full access.

It’s that easy! Should you require further assistance, support is available. You may consult the Help Centre or contact us directly via chat. Thank you for using TMH Suite!

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