How to ask your patients for reviews?

Do you want to improve your online visibility and build greater trust with prospective patients? Reviews are one of the best ways to achieve this. Below, we share some recommendations on how to ask for reviews in a natural and respectful way.

1. Choose the right moment

The timing of your request for a review can make all the difference. The best times are:

● At the end of treatment: during the final session or shortly afterwards, when the patient has had a chance to assess the experience and the results achieved.

● After a particularly positive moment: for example, when the patient expresses satisfaction or gratitude for the care received or for the progress made.

2. Make the request naturally

The most important thing is that the patient does not feel any pressure. Explain that their review can help other people who are looking for a trustworthy professional and that sharing their experience can be a great help to those taking the step to start treatment.

You can ask for a review in several ways:

● By e-mail or message, once treatment has finished, by sharing the link to your profile with the patient so they can easily leave their review.

● In person, during the final session or at a time when the conversation arises naturally.

● If you are a MundoPsicologos.com client, you can request reviews by sharing the link to your profile with your patients so that they can leave their review quickly and easily.

3. Protect patient privacy

It is important to reassure patients and remind them that their privacy is protected.

● Reviews can be anonymous. On our platform, patients can post their review using only their initials or a nickname. Reminding them of this often helps to allay any concerns they may have about sharing their experience.

● There is no need to discuss clinical matters. If the patient is unsure what to write, suggest that they focus on the quality of care received, empathy, professionalism or how they felt throughout the process, without needing to share personal information or details about their clinical condition.